FAQ
Who do I call for billing related questions? Call the City of Balch Springs at (972) 286-4477
Who do I call for service related questions? Call Frontier Waste Solutions at (469) 444-1555
Trash Services:
Please have carts set out at the curb with cart handle facing your house by 7:00AM on your service day! FOR EXTRA TRASH OR RECYCLE CARTS: Please contact the City of Balch Springs Utility Billing Office.- Frontier Waste provides automated trash collection services.
- Trash is serviced Twice per week utilizing Frontier Supplied Waste labeled carts.
- Please place carts 4 feet from any objects (car, mailbox, tree) with the handle facing your house & lid opening facing the street. (refer to diagram for proper cart placement).
- At City’s request, Frontier will only collect trash placed inside FRONTIER PROVIDED cart.
- Please bag your trash in your cart to help eliminate wind-blown debris in your community.
Recycle Services:
Please do not bag recyclables in plastic bags.
- Frontier Waste provides automated recycle collection services.
- Recycling is serviced once per week using Frontier-supplied, recycling-labeled carts.
- Please place carts 4 feet from any objects (car, mailbox, tree) with the handle facing your house. (Refer to the recycle guidelines for more details)
Accepted Recyclable Items:
- Aluminum beverage cans
- Plastic containers and bottles numbered #1, #2, #3, #5, #7 (water, detergent, shampoo bottles, etc.)
- Steel and tin food cans
- Newspaper, junk mail, envelopes, magazines
- Boxboard (cereal boxes, food boxes, snack boxes)
- Printing and office paper
- Cardboard
Items Not Recyclable:
- No plastic bags
- No ceramics
- No light bulbs
- No soiled paper (pizza boxes, paper plates or cups)
- No metal or glass cookware
- No kids toys (stuffed animals, hard plastic toys, etc.)
- No food waste
- No napkins, paper towels, paper plates, or plastic utensils
- No yard waste
- No Styrofoam
- No household hazardous waste
Bulk & Brush Collection
A combined 8 cubic yards of bulk and brush will be collected once per month, starting Monday on your designated bulk collection week.
Please have your bulk set to the curb by 7:00 AM Monday morning.
Refer to the QR code on the front page or the attached map for your scheduled week.
Bulky Waste / Bundled Item Collection Guidelines:
- Individual bulky items must be light enough for one person to load into the collection vehicle.
- Maximum allowable set-out: 8 total cubic yards of bulky waste and brush per month.
- Place smaller items in a container or box suitable for lifting.
- Bundle items such as newspapers, old rugs, small carpet sections, or small limbs.
- Yard waste (leaves and grass) must be bagged and placed in your cart on your scheduled trash pickup day.
Acceptable Bulky Items Include:
- Furniture (tables, sofas, chairs, lawn furniture)
- Appliances (washing machines, dryers, stoves, water heaters, etc.)
- Miscellaneous items (TVs, large toys, basketball goals, sports equipment, bikes, kids’ toys)
- Refrigerators, freezers, and AC units:
Items must be tagged with proof of freon removal by a certified technician.
Bulky Items Not Accepted:
- No construction materials from remodeling projects (contact Frontier for a roll-off container or special pickup).
- No dirt, bricks, rock, concrete, sand, or shingles.
- No stumps, branches, tree limbs, or logs larger than 6 inches in diameter or heavier than 35 lbs.
- Items must be split into pieces no larger than 6 inches in diameter.
- No batteries, tires, or pressurized tanks (propane, helium, oxygen, acetylene).
- No oils, gas, diesel, fuel, paint, chemicals, solvents, or other hazardous materials.
- No refrigerators, freezers, or AC units containing freon or refrigerant.
Large Amounts of Bulk, Brush, or Construction Debris:
If you have a large amount of bulky waste, brush, remodeling debris, or resident move-out debris,
please contact Frontier for an estimate for grapple truck collection or delivery of a construction dumpster.
For further assistance, please call Frontier Waste:
(469) 444-1555