Pick-Up Days

• Trash Collection: Trash will be collected weekly on your designated service day.
• Bulk Collection: Bulk items will be serviced monthly on the designated Wednesday during the month per the Bulk map.
  • Trash Map PDF

Trash Services

• Frequency: 1x per week
• Trash & Bulk Guideline Flyer PDF
• Tri-Fold Flyer PDF

Additional Services

• Pink Extra Service Stickers:
  • One sticker = one bag of trash.
  • Purchase from City of Cleveland Utilities Department for $1.95.
  • Keep a few in your kitchen drawer so you are ready.
• Extra Trash Cart:
  • If you are running out of space often, you may need an extra cart at your home.
  • You can rent one from the City of Cleveland Utility Department: 281-592-2669.

Bulk Services

Scheduled: 12 items once a month on the designated Wednesday of the month.

• Bulk Flyer PDF

Acceptable Waste:

• Limit: Maximum of twelve (12) bulk waste items.
• White Goods:
  • Includes washers, dryers, refrigerators, freezers.
  • Note: Appliances must have Freon removed and be tagged by a licensed contractor before placing them on the curb for collection.
• Small Furniture & Mattresses
• Brush: Tied in bundles.
• Bagged Green Waste: Preferred in the trash cart (dark gray with green lid); waste must completely fit in the cart with the lid closed.

Unacceptable Waste:

• Hazardous or Special Waste: Any waste classified as hazardous or that may violate or endanger any person, party, permit, condition, legal or regulatory requirement, or facilities, or present a danger to the health or safety of the public or employees.
• Examples Include:
  • Construction and demolition debris by third party or DIY resident. Debris will be removed by Company or Owner.
  • Hazardous waste.
  • Medical waste.
  • Rocks, dirt, concrete, dimensional lumber, tree limbs larger than 4 inches in diameter and 49 inches in length.

Frequently Asked Questions

• Does my trash need to be bagged?

  • To prevent any future problems, we ask that you bag any waste being placed in the gray and green Frontier Trash cart. This helps minimize loose trash/debris on the street during service, reduces odors, and decreases the need to wash carts frequently.

• When will the new service start?

  • Frontier Waste will begin service for residents on Thursday, May 1st.

• Will I have to pay for the new cart?

  • No Charge for a new cart. The new trash carts will be delivered at no additional cost and will be serviced once per week.

• What if I have more trash than can fit into the cart?

  • If your new 95-gallon cart doesn’t meet your family’s needs, you can contact the City at 281-592-2669 to request an additional cart added to your account with a monthly fee.

• Is my service day changing?

  • Check out the detailed service map via the “Waste Collection Days” tab. Residents can also check for updated service maps via the City’s website (by entering your address) or the Frontier Waste App.

• What will happen if my service falls on a holiday?

  • Frontier will observe two holidays – Thanksgiving and Christmas Day. Scheduled service that falls on one of these two holidays will be pushed to the next day. For example, residents scheduled for trash service on Thanksgiving Thursday will be serviced on Friday. Scheduled bulk will be serviced the next day. All service days and holidays can be found via the “Waste Collection Days” tab.

• How should the carts be set out on my service days?

  • Carts should be placed with the lid opening facing the street and the wheels closest to the curb. Each cart should be a minimum of 4 feet from any objects including mailboxes, fire hydrants, cars, other carts, etc.

• Who do I call for service questions?

  • Contact Frontier Waste Solutions at 936-258-9035.

• Who do I call for billing or administrative inquiries?

  • Contact the City of Cleveland Utility Department at 281-592-2669.